Privacy Policy

Welcome to Drifters Surf Stay Eat (“we”, “us”, “our”). Your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.drifterssurfstayeat.com/ (“Website”) or use any of our services including accommodation, café, or surf shop (“Services”).

1. Information We Collect

We collect information to provide and improve our services. The types of data we may collect include:

a. Information You Provide Directly

Personal details: such as your name, email address, phone number, nationality, and postal address (when you make a booking, inquiry, or purchase).
Booking information: check-in and check-out dates, preferences, and any special requests.
Payment information: limited payment details (handled securely by our payment processors; we do not store full credit/debit card details).
Communication: when you contact us via email, WhatsApp, or contact forms.
Reviews or feedback: if you submit testimonials, comments, or reviews.

b. Information Collected Automatically

When you visit our Website, certain information may be collected automatically:

Usage data: IP address, browser type, pages visited, time spent on pages, and device type.
Cookies & tracking technologies: small files stored on your device to improve your browsing experience and analyze website performance.

c. Third-Party Sources

We may receive limited personal information through third-party booking engines (e.g., Booking.com, Airbnb) or social media pages when you interact with us there.

2. How We Use Your Information

We use the information we collect to:

Process bookings, orders, or inquiries.
Communicate with you regarding reservations or updates.
Improve our Website, products, and services.
Send promotional offers, updates, or newsletters (only with your consent).
Comply with legal obligations and prevent fraud or misuse.
Maintain records for administrative and accounting purposes.

3. Legal Basis for Processing (for EU/UK visitors)

If you are located in the EU or UK, we process your information under one or more of the following lawful bases:

Your consent.
To perform a contract (e.g., your booking).
To comply with legal obligations.
For legitimate business interests such as improving our services.

4. Data Retention

We retain your personal information only as long as necessary:

To fulfill the purposes outlined in this policy.
To comply with accounting or legal requirements.
To resolve disputes and enforce our agreements.
Once data is no longer required, it will be securely deleted or anonymized.

5. Sharing of Information

We do not sell or rent your personal data.
We may share limited information with:

Service providers who assist us with website hosting, booking systems, or payment processing (bound by confidentiality).
Government authorities or law enforcement, if required by law.
Third-party platforms (e.g., Booking.com) if you made your reservation through them.

6. Cookies and Tracking Technologies

We use cookies to:

Keep the Website functional and secure.
Analyze visitor traffic and improve usability.
Remember your preferences.

You can manage or disable cookies in your browser settings, but some parts of the Website may not function properly without them.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Withdraw consent at any time.
Object to processing or request restriction of use.
Request data portability.

To exercise your rights, please contact us via the details below.

9. Third-Party Links

Our Website may contain links to external sites (e.g., Instagram, booking platforms).
We are not responsible for the privacy practices or content of these third-party websites.
We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our Website and Services are not directed at children under 16.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with information, please contact us to remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.
The revised version will be posted on our Website with the updated date.
Your continued use of our Website after such updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Drifters Surf Stay Eat
📍 Edava, Kerala, India
📧 Email: drifterssurfstayeat@gmail.com
📱 WhatsApp: +91 70573 06522
🌐 Website: www.drifterssurfstayeat.com